Returns & Refunds Policy
1. Unopened, Non-Defective Products
We accept returns for non-defective items within 14 days of delivery, provided that:
- The item is unopened, unused, and in its original packaging.
- You notify us of your intention to return the product within the 14-day period.
Customers are responsible for return shipping costs unless otherwise agreed. We recommend using a tracked service for your protection.
2. Faulty or Defective Products
If your item is faulty or defective, please contact our customer support team as soon as possible at info@virtualgolfsystems.co.uk or call us on – 07445 878706
We will work with you to:
- Assess the issue
- Offer a repair, replacement, or refund depending on the circumstances
Please include photos or a short video of the issue, if possible, to help us resolve it quickly.
3. Made-to-Order / Bespoke Items
Products that are made to order, customised, or bespoke are non-refundable and non-returnable, unless they:
- Arrive damaged
- Are incorrectly produced
- Do not match the agreed specification
Please ensure all specifications and measurements are correct at the time of ordering.
4. How to Return an Item
To initiate a return, please email info@virtualgolfsystems.co.uk with the following:
- Your order number
- The reason for the return
- Photos if applicable
Once your return is approved, we will provide instructions on how to send your item back.
5. Refund Processing
Once we have received and inspected your return:
- Approved refunds will be issued to your original payment method within 7–10 business days
- Shipping fees are non-refundable unless the item was faulty or sent in error
6. Questions?
If you have any questions about this policy or need assistance, feel free to contact us at: info@virtualgolfsystems.co.uk or by calling direct on – 07445 878706
