PRICES AND SHIPPING

Prices shown on our website include 20% UK VAT. Shipping costs are added during the checkout process and are based on weight and your location.

If you want to know the shipping/postage cost before ordering, contact Virtual golf Systems – 01675 238200

ORDERING AND PAYMENT

On receiving your order, we will send you an email confirming receipt of the order, and containing your purchase details. Credit card payments are processed securely by Woocommerce and Square.

WHEN IS MY ORDER SENT?

If the goods are in stock, they will be sent within 2 working days. If the goods are not in stock, we will contact you by either telephone or email with an estimated delivery time. Please ensure you provide an up to date and valid email address at the point of order in the event that updates are necessary. If we are then unable to provide all or part of the order within the estimated delivery time given you will be notified by a further email.

Goods will normally be sent via First Class post or by courier for larger items. Please be aware that First Class post does not guarantee next day delivery. In some cases you may have to be present to sign and receive your goods.

QUALITY OF GOODS AND RETURNS

We aim to please and ensure our customers are fully satisfied with the service they receive. If the goods are faulty or not what you ordered, we will be happy to rectify this. In the first instance please contact Virtual Golf Systems – 01675 238200 or  Email with details so we can arrange for a replacement or a refund as required.

UK CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS

In UK law, you have a separate right of cancellation during a “cooling off” period. If you wish to cancel an order for whatever reason, you have 14 clear working days after delivery to let us know. We will refund you on return of goods. You must return the goods to us at your own expense and take care not to damage the goods whilst they are in your care. We strongly recommend that you use a Recorded Delivery service to return the goods to us.

REFUNDS

When we refund a credit card payment, the amount to be refunded will be credited to the original credit card account. Order Enquiries If you have any queries on products, or wish to chase up an order, please contact Virtual Golf Systems on 01675 238200  Email

PRIVACY AND DATA PROTECTION

Virtual Golf Systems will not, under any circumstances, pass on any details to a third party without the customer’s express permission. We only store customer details and we will only use the details that we collect about you in accordance with the requirements of the UK Data Protection Act 1998

We are committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and, secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent.

The type of information we will collect about you includes: Your name, address, phone number, email, and address. Credit/debit cards are processed by Square and we do not store card numbers. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by email. If you find any inaccuracies we will delete or correct it promptly.

If you have any questions/comments about privacy, contact Virtual Golf Systems on 01675 238200  Email

RETENTION OF TITLE

All goods remain the property of Virtual Golf Systems until you have paid for them in full.

COMPLAINTS

Should you have any cause for complaint, your first step is to contact Virtual Golf Systems on 01675 238200  Email

We will always try our very best to resolve the situation to the satisfaction of all concerned.

Any complaint will be answered and dealt with the same day if possible. If not, then normally within 3 working days.

LEGAL STUFF

These terms and conditions, your order and payment, and the delivery of the goods you order, form the basis of a contract under the laws of England and Wales between you, the customer, and Virtual Golf Systems. These terms and conditions in no way affect your statutory rights.

CONTACT US

Registered Office Address:

Virtual Golf Ltd (trading as Virtual Golf Systems)

103B High Street

Coleshill

Birmingham

B46 3BP

01675 238200

info@virtualgolfsystems.co.uk